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Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the FCA.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual contact in the first instance. Alternatively you can address your complaint to:

Country Manager UK, Victor Insurance, Tower Place East London, EC3R 5BU. 
Tel: 03330 100 300
Email: insurance.complaints@victorinsurance.co.uk

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only) and/or the Financial Ombudsman Service.

Lloyd's of London
Complaints Lloyd’s, Fidentia House, Walter Burke Way, Chatham Maritime, Kent ME4 4RN
Tel: 020 7327 5693. Email: complaints@lloyds.com

Further information can be found on Lloyd's website here.

The Financial Ombudsman Service (FOS)
Exchange Tower, London E14 9SR
Tel: 0800 023 4567. Email: complaint.info@financial-ombudsman.org.uk

Further information can be found on the Financial Ombudsman Service website here.